Question 1

How does vending service start in my building?

Accepted Answer

Send us the building details, we walk the space with you, and then you get a written plan for what we would place and how service would run. Nothing gets ordered until you have seen that plan.

Question 2

Is there a minimum occupancy or headcount?

Accepted Answer

No. We work with small offices and with towers. Headcount and foot traffic decide what we place, not whether we can serve you at all.

Question 3

What do you need from our facilities team?

Accepted Answer

Access for delivery, a spot for the equipment, power, and water where the service needs it. We work around your dock times and freight elevator hours.

Question 4

Are we locked into a long agreement?

Accepted Answer

We use straightforward service agreements and we will talk through the term with you before anything is signed. Every building is different, so the terms are part of the conversation.

Question 5

What equipment can you place?

Accepted Answer

Snack and drink machines, combination units, healthy vending, micro markets with a self checkout kiosk, smart coolers, office coffee, and water filtration. We recommend the mix that fits your space.

Question 6

Can we choose what goes in the machines?

Accepted Answer

Yes. We set the initial mix with you, then adjust it using sales data and what people tell us. If a team asks for something specific we can usually add it at the next restock.

Question 7

Do the machines take cards and phones?

Accepted Answer

Yes. Card, phone, and watch payment is standard on everything we place, and most purchases go through it. Cash still works where a building wants it.

Question 8

How much space does a machine need?

Accepted Answer

A standard machine needs roughly six feet of width and three feet of depth, with clearance in front. Smaller units and smart coolers fit tighter spots, and we confirm the fit on the walkthrough.

Question 9

How often do you restock?

Accepted Answer

On a schedule set by how busy the building is, from weekly to monthly. We also watch stock levels remotely, so a fast selling row gets attention between scheduled visits.

Question 10

What happens if a machine stops working?

Accepted Answer

Call our service line any time and we will get a technician to the machine. Repairs, parts, and maintenance are ours to handle.

Question 11

How do you handle cleaning and product dates?

Accepted Answer

Our crews clean the equipment on every service visit and rotate stock so nothing sits past date. Fresh items are checked every visit.

Question 12

Is the equipment energy efficient?

Accepted Answer

We place modern equipment with LED lighting and smart cooling that idles down when the building is quiet.

Question 13

Can you accommodate dietary needs?

Accepted Answer

Yes. We stock healthy, organic, gluten conscious, vegan, kosher, and halal products, and we can lean a machine that way or blend it with the usual lineup.

Question 14

Do you build multicultural micro markets?

Accepted Answer

Yes, where the building's people ask for it. The product mix is built around who is actually in the building rather than a standard planogram.

Question 15

What does office coffee include?

Accepted Answer

Bean to cup or single serve equipment, beans from local and national roasters, full tea service, and the supplies that go with it. Cleaning and maintenance are included.

Question 16

What parts of Chicago do you serve?

Accepted Answer

The Loop, River North, West Loop, South Loop, Streeterville, Lincoln Park, Lakeview, Wicker Park, Logan Square, Hyde Park, and the rest of the city, plus suburbs including Evanston, Skokie, Oak Park, Naperville, and Schaumburg.

Questions we get from Chicago buildings

Getting started

Equipment and products

Service and maintenance

Specialty options

Coverage

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